Refund & Shipping Damage Policy
We take great care in packing and shipping your plants and strive to fulfill every order as accurately and carefully as possible. However, plants are delicate living items, and issues can occasionally occur during transit.
Shipping Damage Coverage
We offer refunds only (no replacements) for qualifying shipping damage under the following conditions:
• Standard Shipping orders are covered only when shipped to the following states:
CA, OR, NV, WA, AZ, ID, UT, CO, NM, MT, WY
• Priority Mail orders are covered for all other U.S. states
Winter Shipping Notice:
We do not offer refunds for orders shipped via Standard Shipping to states outside the list above during winter. Customers selecting Standard Shipping to non-covered states during winter do so at their own risk.
Important Policy Updates
• We no longer offer replacements under any circumstances
• Refunds only will be issued for qualifying orders
• Refunds apply to the plants only — shipping costs are non-refundable
Reporting an Issue
If your order arrives damaged and qualifies under the conditions above, please email
shelise@humboldthouseplants.com within 24 hours of delivery with:
• Clear photos of the damaged plant(s)
• Your order number
• Shipping information
Refunds will not be considered without all required documentation.
Please allow 3–5 business days for refund processing once approved.
Additional Notes
• Humboldt Houseplants does not cover orders that are lost in transit at this time
• Orders typically ship within 5–10 business days
• It is the customer’s responsibility to ensure all shipping details are correct at checkout
If an incorrect address is provided and not corrected in time, and the package is returned to us or cannot be delivered, no refund will be issued.