We try to fulfill orders accurately and carefully as possible. We sometimes see issues occur with orders (ep. damaged in transit) and we understand plants can be delicate items to ship
Please email shelise@humboldthouseplants.com a picture and order number of the order with the issue and we will manage any refunds and replacements that might be necessary. To qualify you must send a picture of the damaged item and shipping information.
Only one replacement order will be issued. For refunds, please allow 3-5 business days to process.
Humboldt Houseplants does not cover orders that are lost in transit at this time.
Please note if you ever receive a damaged shipment from us, we are only able to issue a refund for the plants themselves and not for the price of shipping.
For Address Changes please email shelise@humboldthouseplants.com as soon as possible with updated shipping info. Again, orders usually ship within 24-48 hours.