Refund & Shipping Damage Policy
We take great care in packing and shipping your plants and strive to fulfill every order as accurately and carefully as possible. However, plants are delicate living items, and issues can occasionally occur during transit.
Shipping Damage Coverage
We offer refunds only (no replacements) for qualifying shipping damage.
Important Policy Updates
• We do not offer replacements under any circumstances.
• Refunds apply to the affected plant(s) only. Shipping costs are non-refundable.
• Refunds are issued based on the extent of damage and may be partial or full plant-value refunds.
• Minor cosmetic imperfections, normal shipping stress, soil shifting, or minor leaf damage may not qualify for refunds.
Reporting Shipping Damage
If your order arrives with significant shipping damage, please email shelise@humboldthouseplants.com within 24 hours of delivery and include:
• Clear photos of the plant(s)
• Your order number
• Photos of the packaging if applicable
Plants should be unpacked and inspected promptly upon delivery.
Refund requests submitted without photos or outside the reporting window may not be eligible for consideration.
Please allow 3–5 business days for approved refunds to be processed.
Additional Notes
• Humboldt Houseplants does not cover orders that are lost in transit at this time
• Orders typically ship within 10-15 business days (MON-FRI)
• It is the customer’s responsibility to ensure all shipping details are correct at checkout
If an incorrect address is provided and not corrected in time, and the package is returned to us or cannot be delivered, no refund will be issued.